Course Summary

Date: 8-14 June 2025
Duration: 5 Days

Overview & Target Audience: A forward-thinking training program designed to help professionals navigate the complexities of modern business challenges while transforming customer experience strategies. This course explores the intersection of public relations, AI technologies, and effective communication techniques to enhance customer satisfaction and loyalty during times of uncertainty. Participants will learn how to leverage AI-driven insights to predict customer needs, manage brand reputation, and deliver personalized experiences that resonate. Aimed at marketing professionals, PR experts, customer experience managers, and business leaders, this program equips attendees with the tools to stay ahead of the curve and adapt to evolving market dynamics, ensuring they can deliver impactful customer experiences even in uncertain times.

Investment: Ksh. 79,850 Inclusive of Tax per delegate for 5 Days.

Download the CPD Calendar for a complete list of 2025 Training Programs