Course Summary

Date: 9-15 FEBRUARY 2024
Duration: 7 Days

Overview & Target Audience: Transform your customer service approach with a dynamic training program designed to equip you with innovative strategies for navigating today’s rapidly changing business environment. This course focuses on the integration of Public Relations (PR) and AI technologies to enhance customer service operations, build brand loyalty, and effectively manage challenges during periods of uncertainty.

You will learn how to leverage AI-driven tools for personalized customer interactions, crisis management, and reputation building, ensuring your business stays ahead in an unpredictable landscape. Perfect for customer service leaders, PR professionals, and business strategists, this program offers a Continuous Professional Development (CPD) certificate to validate your mastery in these essential areas. Register today to revolutionize your customer service and thrive in the face of uncertainty.

Investment: Ksh. 99,850 Net of Tax per delegate for 7 Days.

Download the CPD Calendar for a complete list of 2025 Training Programs